You’re eligible for a full refund if:
- You have a single-trip policy and your trip's been affected by the coronavirus pandemic
- Your departure date (shown on your Certificate of Insurance) is between 1 April and 30 September 2020 for international policies, or between 1 April and 30 June 2020 for domestic policies
- You never left for your trip
- You haven’t made a claim, and you won’t make one for this policy in the future.