Social house rules

These are the rules and guidelines for connecting with us through our social media channels.

You can also find information information about competitions or games that we run occasionally.

Join us on social media to tell us what you think with comments, photos and videos. We can also provide help with our products and servicing.

Is the content your own?

If the content is not your own, you'll need permission from the owner before posting it. We ask that you do your part and comply with these rules for posts, communications and general behaviour on our pages.

When will we delete posts?

While we appreciate all types of feedback, we reserve the right to delete posts that we decide are off-topic or otherwise inappropriate.

This includes posts that contain the following:

  • Defamatory, obscene, offensive or violent language and / or images
  • Trolling, spamming, fraudulent or deliberately misleading posts
  • Repetitive or continuous posts, including complaints that have already been responded to by us
  • Attacks on specific groups or any comments meant to harass, threaten or abuse an individual
  • Hateful or discriminatory comments regarding race, ethnicity, religion, gender, disability, sexual orientation or political beliefs
  • Links or comments containing sexually explicit content material
  • Websites or files containing viruses that could damage the operation of other people’s computers or mobile devices
  • Commercial solicitations
  • Unreasonable or inappropriate disclosure of someone else's personal information
  • An infringement of another party’s intellectual property rights.

We also reserve the right to remove or block users at our discretion if a user fails to comply with the above rules.

Customer Enquiries

To protect you privacy, we won't discuss in detail your service or claim enquiry in public pages.

For customer service enquiries call 133 233, 8am–8pm (AWST), 7 days.

For claims enquires contact us by private message or call 133 233 24/7.

Our team will regularly monitor and moderate our social media pages between 9am–5pm, Monday to Sunday.

When a response is needed, we'll aim to respond to your comments on this page within 24 hours, Monday to Friday.

Don't share your personal information

Remember that posting on public pages means anyone can see your information, so you should only share information you are happy for the general public to see. Please don't share personal information on this page such as your phone number, email address, policy or claim information.

Your content and our content

Although we aim to ensure that any instructions, suggestions or recommendations we post are safe to implement, we accept no responsibility for any loss, damage or personal injury that may be suffered or sustained as a result of, in connection with or arising from them.

Your rights

In addition to the rights you grant to Facebook, you also grant SGIO Insurance and its related bodies corporate the right to use and/or distribute any content posted by you in any manner or media without any legal or monetary obligation to you.

The content posted by users does not necessarily reflect the views or opinions of SGIO Insurance and/or Insurance Australia Group (IAG), and SGIO Insurance and/or IAG do not confirm the accuracy of such content. You agree to hold SGIO Insurance and IAG harmless from any liability and/or damages resulting from your participation on our social media pages, or any claim arising from any material that you post on our social media pages.

Thanks for joining us on social media!

We (Insurance Australia Limited trading as SGIO Insurance ABN 11 000 016 722) may from time to time run games or competitions (“Competitions”) through an unpublished Facebook post or through a timeline post on our Facebook page at If we run a Competition that directs you to these Rules as the rules of participation, the following rules apply:

  1. Our post will set out the relevant Competition details, such as when the Competition commences and ends, how to enter, who is allowed to enter, how winners will be selected, contacted and announced and what the prizes are
  2. Entrants must be aged 13 years and over
  3. Any Competition which directs you to these Rules as the rules of participation are games of skill, not games of chance, as no element of chance is involved
  4. All prize values are in Australian dollars. Prizes will only be distributed in Australia and all components of the prizes are not transferable and not redeemable for cash
  5. Entries that are incomplete, indecipherable or illegible will be deemed invalid
  6. Entries are deemed to be received at the time of receipt by us. We are not responsible for any delay in, or failure of, transmission which causes an entry not to be received between the commencement and end of the Competition. 
  7. We reserve the right, at any time, to verify the validity of entrants and to disqualify any entrant who does not act, or submits an entry that is not, in accordance with these rules or who tampers with the entry process
  8. Our decision in relation to any Competition is final and binding and no correspondence will be entered into
  9. If you are a winner of a Competition, you must send us a private message with your contact details in order for us to arrange fulfilment of your prize
  10. We reserve the right in our sole discretion to cancel, terminate, modify or suspend a Competition at any time for any reason
  11. Any Competition we post is not sponsored, endorsed, administered by or associated with, Facebook
  12. Neither we nor Facebook are liable for loss, damage or personal injury suffered or sustained as a result of, in connection with, or arising out of the Competition or the taking of a prize and you release us and Facebook from any such liability
  13. We will collect, use and disclose personal information you provide in accordance with our Privacy Policy available at
  14. You or your parent/guardian (if applicable) agree and consent to us:
    a. Using and disclosing your personal information for the purposes of conducting the Competition, redeeming a prize and any other matter connected to or incidental to the Competition; and,
    b. Using your name, likeness, image and/or voice (including photograph, film, and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting the Competition and for any other purpose at our sole discretion.  

Additional Conditions of Entry for the SGIO $500 Weekend Getaway Competition

  1. The times referred to in these conditions are AWST for WA.
  2. The Competition commences at 12:01am on Tuesday 16 August 2016 and closes at 11:59pm on Thursday 8 September 2016 (Competition Period).
  3. For an Entrant to be eligible in the Competition, they must be a current SGIO customer for WA at the time of the Competition Period.
  4. SGIO staff are not eligible for the Competition.
  5. To complete an Entry, Entrants must post a photo or video of their most memorable moment related to the corresponding weekly theme, with a short explanation of why the moment is so memorable:
    1. on the SGIO Facebook page (Facebook Page), or
    2. as a comment on an SGIO Facebook post related to that weekly theme, so that it is received by us during the relevant Entry Period set out below, and during the Competition Period.
  6. The Prize is a VISA Gift Card to the value of $500. The use of the Prize is subject to the VISA Gift Card Terms and Conditions available at There are a total of 4 Prizes on offer. The total prize pool is $2000.
  7. Entries will be judged at 11am at Level 9, 388 George Street, Sydney NSW 2000 on the dates set out below (Entry Judging Dates). For each Entry Judging Date, the table below sets out the Prizes on offer and how the Winner of each Prize will be determined.

    Covering Entries between (Entry Period)

    Entry Judging Date



    Prize Value

    12:01am on Tuesday 16 August 2016 and 11:59pm on Thursday 18 August 2016

    Tuesday 23 August 2016

    The most creative Entry, as determined in our sole discretion

    1 x $500 VISA Gift Card


    12:01am on Monday 22 August 2016 and 11:59pm on Thursday 25 August 2016

    Tuesday 30 August 2016

    The most creative Entry, as determined in our sole discretion

    1 x $500 VISA Gift Card


    12:01am on Monday 29 August 2016 and 11:59pm on Thursday 1 September 2016

    Tuesday 6 September 2016

    The most creative Entry, as determined in our sole discretion

    1 x $500 VISA Gift Card


    12:01am on Monday 5 September 2016 and 11:59pm on Thursday 8 September 2016

    Tuesday 13 September 2016

    The most creative Entry, as determined in our sole discretion

    1 x $500 VISA Gift Card


  8. Winners will have their name published on the Facebook Page by 5pm on the corresponding Entry Judging Date and will need to contact SGIO via a private message on Facebook within 7 days of the Entry Judging Date. In SGIO’s private message, Winners will be provided with details of how to claim their Prize and the date by which they must claim their Prize (Prize Claim Date). Winners may need to provide sufficient identification in order to claim their Prize. If a Prize is not redeemed by a Winner by the Prize Claim Date, that Winner will be deemed to have forfeited the Prize.