What can I do in Self Service Centre?

View your policies, pay your renewals, update your details and much more....

  • Instant access to all of your SGIO policies
  • Update your contact details e.g. mailing address, telephone number
  • Print or email your Certificate of Currency and Certificate of Insurance
  • Update your payment details, amend your bank account or credit card details
  • Renew or make payments
  • Go paperless, switch to email for your insurance documents

   Car Insurance claims

  • Lodge your car insurance claim for an accident, glass, weather, theft of fire related incident
  • Choose from one of our Partner Repairers and book a timeslot to have your car inspected
  • Add additional claim information later, such as other party or police details
  • View and check the status of your claim

  Car Insurance

  • Add or remove named drivers
  • If you buy a new car, cover it with your policy
  • Update your rego or registration details
  • Change your excess or the amount your vehicle is covered for
  • Change the address of where your car is kept

  Home & Contents Insurance

  • Change the address of your building, contents or combined policy
  • Change your excess or the value your property/contents is covered for

Service improvements

Currently Self Service Centre functionality is more advanced for motor and home policies, but please bear with us! We are constantly working on new features to make managing your policy easier, so watch this space for future enhancements.

Coming next:

  • Update and track your home claims online

Your privacy and security are important to us; your data is always secure in Self Service Centre.



Registration is quick and easy- you'll just need your policy number to begin. Can't find your policy number?

Download our free app

Keep us handy by downloading our app for instant access to:

  • Claims & emergency contact numbers
  • Crash note feature (collect important details at the scene of an accident)
  • Access to Self Service Centre
  • Enhanced payments through Scan & Pay

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