Moving your home security system

While moving house is an exciting time it’s good to remember that you will still need to protect your family, possessions and new property after the move.

A professionally installed home security system is an important investment for any homeowner, and relocating your existing alarm system is an option for homeowners who want to maintain their current level of security.

Here are some common questions our customers ask about moving a home security system

Can I take my existing home alarm system with me when I move?

Yes. We require a minimum of 4 weeks notice, prior to you moving out of the property, in order to make the appropriate arrangements for relocation. This process may include removing your alarm and re-installing it at your new property.

Please call 132 553 (selecting option 2) to discuss the removal and relocation of your alarm system.

Can I connect the alarm at my new property to SGIO’s back to base alarm monitoring services?

We may be able to program your new home’s alarm to report back to our 24/7 alarm monitoring centre if you are able provide us details such as the:

  • New alarm make
  • Model
  • Installation code number

Please call us on 132 553 (selecting option 2) to discuss this further.

Do I need to do anything with my current Monitored alarm system before I move?

If you don’t require the relocation of your existing back-to-base alarm system then you need to notify us, as your alarm needs to be decommissioned by our licensed technicians. Once the alarm is decommissioned it will no longer report back to our 24/7 alarm-monitoring centre.

This is an important step, as it ensures that the new owners do not incur further phone and connection costs.

Please call 132 553 (selecting option 4) to arrange for a technician to visit your property.

Please be aware that there may be fees associated with the decommissioning of your alarm system. Please check the Terms and Conditions of your Customer Agreement for more information.

My current alarm system is too old to relocate to my new property. Can I get a quote for a new alarm system instead?

Absolutely, please call us on 132 553 (option 2) to discuss your new property’s security requirements.