No Claim Bonus

The No Claim Bonus is a discount that's applied to your premium to reward you for having a good claims history.

The information below explains our No Claim Bonus discount and eligible products.

Depending on your claims history and driving experience, you could get a No Claim Bonus of between 0% and 60%1.

You move up one discount level after each claim free year, until you reach the 65% No Claim Bonus1.

60%1 is the highest No Claim Bonus available when you get a new policy.

65% Claim Free Privilege1 is earned after you've had a 60% No Claim Bonus1 for one claim free period.

65% Claim Free Privilege Plus1 is earned after you've had a 65% No Claim Bonus1 for one claim free period. This includes free No Claim Bonus Protection.

65% Claim Free Privilege Life1 is earned after you've had 65% Claim Free Privilege Plus1 for three claim free periods. At this discount level, your 65% No Claim Bonus1 is protected for the life of your policy.

What does a claim free period mean?

If you don’t make any non-recoverable claims between the start of your policy and the date of your first renewal notice (for a new policy), or between the date of your last renewal notice and the date of your next one, that is a claim free period2. Non-recoverable claims are where we're unable to attempt to recover the costs of your claim.

What is No Claim Bonus Protection?

No Claim Bonus Protection means you can make one claim between the start of your policy and the date of your first renewal notice (for a new policy), or between the date of your last renewal notice and the date of your next one and your No Claim Bonus level won’t change2. If you have No Claim Bonus Protection and make more than one claim between the start of your policy and the date of your first renewal notice (for a new policy), or between the date of your last renewal notice and the date of your next one, your No Claim Bonus Discount level will be reduced2.

Things you should know

Any applicable discounts may be subject to minimum premiums. Discounts only apply until a minimum premium is reached. When we determine your premium on renewal, we may also limit any increases or decreases in your premium by considering factors such as your previous year’s premium amount.

2 You can find the date of your renewal notice on the bottom of your renewal notice. This may be different to your policy period start date as shown on your certificate of insurance.

Depending on your claims and insurance history, you could get a No Claim Bonus of between 0% and 20%1.

You move up one discount level after each claim free period until you reach our 25% No Claim Bonus1.

20%1 is the highest No Claim Bonus available when you get a new policy.

25% Claim Free Privilege1 is earned after you've had a 20% No Claim Bonus1 for one claim free period. 

25% Claim Free Privilege Plus1 is earned after you've had a 25% Claim Free Privilege1 for one claim free period. This includes free No Claim Bonus Protection.

25% Claim Free Privilege Life1 is earned after you've had a 25% Claim Free Privilege Plus1 for three claim free periods. At this discount level, your 25% No Claim Bonus1 is protected for the life of your policy. 

What does a claim free period mean?

If you don’t make any non-recoverable claims between the start of your policy and the date of your first renewal notice (for a new policy), or between the date of your last renewal notice and the date of your next one, that is a claim free period2. Non-recoverable claims are where we're unable to attempt to recover the costs of your claim.

What is No Claim Bonus Protection?

No Claim Bonus Protection means you can make one claim between the start of your policy and the date of your first renewal notice (for a new policy), or between the date of your last renewal notice and the date of your next one and your No Claim Bonus won’t change2.

If you have No Claim Bonus Protection and make more than one claim between the start of your policy and the date of your first renewal notice (for a new policy), or between the date of your last renewal notice and the date of your next one, your No Claim Bonus Discount level will be reduced2.

Things you should know

1 Any applicable discounts may be subject to minimum premiums. Discounts only apply until a minimum premium is reached. When we determine your premium on renewal, we may also limit any increases or decreases in your premium by considering factors such as your previous year’s premium amount. 

2 You can find this date on the bottom of your renewal notice. This may be different to your policy period start date as shown on your certificate of insurance.

Farm Insurance No Claim Bonus

A ‘No Claim Bonus’ is a discount that can be earned on eligible comprehensive policies in recognition of a claims-free record.

No Claim Bonus is calculated on each eligible vehicle insured under your motor vehicle policy unless your claims history does not entitle you to a No Claim Bonus. We calculate your No Claim Bonus rating based on the claims history of you and any other policyholders.

For each year there is no at-fault claims made on a vehicle under your policy, we allow a discount from the basic premium for that vehicle. The discount increases each claims-free year you have for a vehicle until the maximum is reached. The No Claim Bonus discount that applies to your basic premium is shown in your current Policy Schedule.

Each year at renewal, your vehicle’s No Claim Bonus is re-calculated. In all other cases, at the next renewal you will lose part of your No Claim Bonus following each at-fault claim. The discount then increases again after each claims-free year up to the maximum.

Maximum No Claim Bonus protection

If your vehicle is eligible for the ‘No Claim Bonus protection’ option, your current Policy Schedule will show “No Claim Bonus protected” when the option has been selected.

You will be protected for the first at-fault claim for each of your vehicle(s) insured under your policy during each period of insurance if you have paid the additional premium required.

You are entitled to make one at-fault claim each period of insurance without losing the No Claim Bonus if the vehicle has a carrying capacity of less than 2 tonnes and is receiving our maximum No Claim Bonus discount.

Motor Trades Insurance No Claim Bonus

A ‘No Claim Bonus’ is a discount that can be earned on eligible comprehensive policies in recognition of a claims-free record.

No Claim Bonus is calculated on each eligible vehicle insured under your motor vehicle policy unless your claims history does not entitle you to a No Claim Bonus.

We calculate Your No Claim Bonus rating based on:

  • The claims history of you and any other policyholders; and
  • The number of years you and any other policyholders have been licenced for.

For each year there is no at-fault claims made on a vehicle under your policy, we allow a discount from the basic premium for that vehicle. The discount increases each claims-free year you have for a vehicle until the maximum is reached.

The No Claims Bonus discount that applies to your basic premium is shown in your current Policy Schedule. Each year at renewal, your vehicle’s No Claim Bonus is re-calculated.

You will not lose the No Claim Bonus applicable to the Specified Vehicle, if the Specified Vehicle was involved in an accident if:

  1. (a) you can provide us with the name and address of the other driver and the registration number of the other vehicle; and
    (b) the driver of the other vehicle was entirely at-fault for the accident.
  2. Your claim is only for window glass in a single accident.

We will decide who is at-fault. In order for us to resolve whether you or another person was at-fault, we may request additional information – for example witness statements or photographs – and consider any laws, bylaws or rules that may apply to the claim circumstances In all other cases, at the next renewal You will lose part of Your No Claim Bonus following each at-fault claim. The discount then increases again after each claims-free year up to the maximum.

Maximum No Claim Bonus protection – Specified Vehicles

If your vehicle is eligible for the ‘Maximum No Claim Bonus protection’ option, your current Policy Schedule will show “No Claims Bonus protected” when the option has been selected.

You are entitled to make one at-fault claim in the Period of Insurance without losing the No Claim Bonus applicable to the Specified Vehicle, if the Specified Vehicle:

  1. has a carrying capacity of less than 2 tonnes; and
  2. is receiving our maximum No Claim Bonus discount.