Travel claims

COVID-19 (coronavirus)

Read important information about your travel insurance, and see if you're eligible for a refund

Learn more

How to claim

Call us

Complete and post your Claim Form

Send your completed claim form to:

SGIO Travel Insurance
c/o Cover-More Claims Department
Private Bag 913, North Sydney NSW 2059

From all other countries or if you are experiencing difficulties from one of the numbers above, call +61 (02) 8907 5584 5am–4pm, Mon–Fri and 7am–12pm, Sat–Sun.

Emergency assistance

SGIO Travel Insurance provides a 24 hour worldwide Emergency Assistance hotline for you to call should you experience any difficulties on your trip.

Contact emergency assistance

Please call Australia direct and toll-free from:

Please note: Charges may apply if you're calling from a pay phone or mobile phone.

From all other countries or if you are experiencing difficulties with one of the numbers above, call +61 (02) 8907 5584 from anywhere in the world to speak to a highly trained, multi-lingual consultant.

Make a claim online 24/7

Claim Online


Call us for help

5am–4pm, Mon–Fri and 7am–12pm, Sat–Sun

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