Get your claims process started now
Making a claim is easy, simply select your product below to find out what you’ll need and how to get your claim started.
Making a claim is easy, simply select your product below to find out what you’ll need and how to get your claim started.
Log into Self Service Centre to lodge a car or home claim online.
Read the top questions we get about different types of home damage
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We may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.
Some examples of the types of documents we may need from you are:
For repairs that we've authorised, we offer a lifetime guarantee on workmanship.
If you're unhappy with these repairs please contact us to talk about any next steps.
An excess is the amount you may have to pay towards a claim.
There are different types of excesses that might apply depending on the circumstances of your claim. You can view the excesses logging into Self Service Centre and viewing your policy, or by checking your Certificate of Insurance
Who do I pay the excess to?
Generally we ask you to pay your excess to the repairer or supplier, or if you prefer you can:
No you don't need to fill out a claims form.
Home claims
Car claims
We may ask you to provide documents that help us assess and settle your claim, such as photos of the damage. These documents can also be used to help us identify correct replacements for you.
