The protection of your personal information is a priority for us. We take all reasonable precautions to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.
How can you be sure your personal information is secure?
The information you provide to us via this website is encrypted as it travels between your computer and our computers. We use a strong form of encryption (secure socket layer - SSL), making it almost impossible for others to access your information. Two ways of knowing when you are using a secured section of our website is to look for the small padlock symbol in the bottom right hand corner of your browser and secondly the web address in your browser window will start with “https” instead of “http”.
Your personal information is stored on our computer systems which are protected from unauthorised access by a combination of technologies (firewalls, secure logon processes, encryption and intrusion monitoring technologies). We use an industry recognised payment service provider to process any insurance payments you make using this website. The service provide is required to protect your personal information on our behalf.
Communicating with us via the internet
Our website enables you to communicate with us electronically using the internet. We need your email address in order to respond to your communications with us, however we will not utilise your email address for the purposes of sending unsolicited email messages (referred to as Spam).
We will not ask you to provide or confirm personal information via email. An email purporting to come from us that asks for this information should be discarded as it’s likely to be an attempt to steal your personal details (referred to as 'phishing').
There are three things you can do to secure your online experience:
Securing your wireless connection
If you use a wireless network at home, taking a few extra minutes to configure the security features will protect you and your wireless network.
Don’t broadcast your SSID
The SSID (Service Set Identifier) is constantly broadcast which allows you to locate your WLAN (Wireless Local Area Network) quickly and easily. It also allows anyone else (even neighbours) to also see your WLAN. Turning off this broadcast does not affect your WLAN’s performance and makes it invisible to others.
Establish an access list for your router
Most WLAN routers allow you to establish an access list. This means that you enter or select which devices you want to allow access to your WLAN usually based on the devices MAC address, a unique 12 character code. The router’s interface will display what devices are connected or trying to connect and their respective MAC address and you use this information to add the devices you want to the router’s protected access list. This feature is also known as “MAC Filtering”.
By far the best and most secure way to protect your WLAN is to enable encryption. All wireless devices will support encryption of one form or another. The two main standards are WEP (802.11’s Wired Equivalency Privacy) and WPA (Wi-Fi Protected Access) or WPA2. WPA is stronger and is built into Windows XP and virtually all modern wireless hardware and operating systems.
Secure your WLAN router’s administrator’s interface
If your SSID is being broadcast, then even neighbours are able to see your WLAN and if they have a similar model router to you, would be able to call up your router’s administrator’s interface. Most systems ship with a weak default password like “password” or none at all, so your first action should be to change this password to something robust. Remember, someone attempting to hack into your system will have an unlimited number of attempts at guessing your password.
Disable remote administration
Most WLAN routers have the ability to be administered via the internet. Unless you absolutely need this ability, it is best to disable this feature.
For more information about the way we deal with your personal information, please see our Privacy Charter