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Phone contacts Number Hours
Enquiries 133 233 7am-8pm Mon-Fri, 7am-7pm Sat-Sun
View hearing impaired services
New claims 133 233 24 hours, 7 days 
View the claims process
Existing claims 133 233 8.30am-5pm, Mon-Fri
Payments 133 233 24 hours, 7 days. Visa and Mastercard
Not in Australia? + 61 8 6188 4228  

 

Additional Content: 
  1. Product contacts
  2. Help and support contacts

Product contacts


Product Phone Hours
Business & Motor Fleet Insurance 132 818 8.30am-5pm Mon-Fri
Vintage, Veteran & Classic Vehicle Insurance 1800 646 605 8am-7.30pm Mon-Fri, 8am-3.30pm Sat-Sun
Car Insurance, Motorcycle Insurance, Home Insurance, Landlord Insurance 133 233 7am-8pm Mon-Fri, 7am-9.30pm 7 days
Caravan and Trailer Insurance, Boat Insurance 133 233 8am-7.30pm Mon-Fri, 8am-3.30pm Sat-Sun
Home Security & Monitoring 132 553 7.30am-5.30pm Mon-Fri, 7.30am-11.30pm Sat
Travel Insurance 1300 305 790 8am-7.30pm Mon-Fri, 8am-3.30pm Sat-Sun

 

Help and support contacts


Contact Phone Hours
Website Help 1300 655 046 5am-5pm Mon-Fri, 7am-3pm Sat
Helpline 132 900 24 hours, 7 days
Report insurance fraud Ph: 1800 237 283     Report Insurance fraud online
Caravan and Trailer Insurance, Boat Insurance 133 233 8am-5pm Mon-Fri, 8am-1pm Sat-Sun
Home Security & Monitoring 132 553 5am-3pm Mon-Fri, 5am-9am Sat