Claims WA

At SGIO Insurance, we believe that making an insurance claim should be quick, easy and hassle-free.

That’s why you can now choose to either make your car insurance claim online or over the phone, it’s your choice. Making a claim online is easy. And if your car needs to be repaired or assessed you are able to choose one our partner repairers or notify us of your preference to choose your own repairer at the same time as lodging your claim. This all helps us to get your car back on the road as soon as possible.

To make a Motorcycle, Home, Business, Boat, Caravan or Travel Insurance claim, all it takes is one phone call to lodge your claim and we'll take it from there.

Require special needs assistance? Find hearing impaired services here.

 Car Insurance

  • Comprehensive Car Insurance
  • Third Party Fire & Theft Insurance
  • Third Party Property Damage Insurance

Claim Online

 133 233

24/7

  • Comprehensive Plus

Claim Online

 1300 654 903

24/7

  • Veteran, Vintage and Classic

 1800 634 686

24/7

 What you need

  • Your registration number
  • Your SGIO car insurance policy number
  • The driver’s details (if someone else was driving your car)
  • The other driver’s details (if applicable)
  • A Police Incident Report number (if applicable)

 What happens next

  • You will receive an email with your claim number and be advised of the excess payable
  • You can locate and choose a partner repairer in your area suitable to repair your type of car
  • We can arrange for your car to be towed (if required) to a partner repairer where our trade qualified assessor can oversee the repair process
  • We offer a lifetime guarantee on the workmanship of authorised repairs
  • If you are registered for Self Centre, you will be able to track the progress of your claim online

 Home Insurance

  • Home Insurance - new claims

 133 233

24/7

  • Home Insurance - existing claims

 133 233

8.30am - 5.00pm Monday to Friday

  • Home Insurance - not in Australia?

 1800 634 686

24/7

 What you need

  • Your SGIO home insurance policy number
  • The address of the insured property
  • A Police Incident Report number (if applicable)

 What happens next

  • You'll receive a claim number and advised if an excess is payable
  • We organise a qualified tradesperson to carry out emergency repairs if necessary
  • We can also arrange temporary accommodation if you cannot stay in your house
  • Stolen or damaged items are replaced as per your SGIO home insurance policy

 Travel Insurance

  • Travel Insurance

Claim Online

 1300 135 640

9.00am - 5.00pm Monday - Friday (AEST)

 How to claim

 Emergency Assistance

NRMA Travel Insurance provides a 24 hour worldwide Emergency Assistance hotline for you to call should you experience any difficulties on your trip.



Contact Emergency Assistance
Please call Australia DIRECT and TOLL FREE from:
New Zealand: 0800 033 533
UK: 0800 656 9946
USA/Canada: 1855 812 4898

Please note: Charges may apply if calling from a pay phone or mobile phone.
From all other countries or if you are experiencing difficulties with one of the numbers above, call + 61 (0) 2 8907 5584 from anywhere in the world to speak to a highly trained, multi-lingual consultant.

 Motorcycle & Scooter Insurance

  • Motorcycle & Scooter Insurance - new claims

 133 233

24/7

  • Motorcycle & Scooter Insurance - existing claims

 133 233

8.30am - 5.00pm Monday to Friday

  • Motorcycle & Scooter Insurance - not in Australia?

 +612 8661 7150

24/7

 What you need

  • Your registration number
  • Your SGIO motorcycle and scooter insurance policy number
  • The rider’s details (if someone else was riding your motorcycle or scooter)
  • The other driver or rider’s details (if applicable)
  • A Police Incident Report number (if applicable)

 What happens next

  • You’ll be provided with a claim number and advised if an excess is payable
  • A quote then needs to be obtained for the repairs. An SGIO Claims Assessor can assist you in locating a suitable repairer or you can obtain a quote from a repairer of your choice
  • Once you have a quote, it needs to be forwarded to the SGIO Claims Department, along with any photos of the damage
  • Our Claims Assessors determine how your claim will be settled and if an inspection is required
  • SGIO will also arrange for your vehicle to be towed if required

 Business Insurance

  • Business Insurance - new claims

 132 818

24/7

  • Business Insurance - existing claims

 132 818

8.30am - 5.00pm Monday to Friday

  • Business Insurance - not in Australia?

 +612 8661 7150

24/7

 How to claim

  • Your SGIO Business Insurance policy number
  • The address of the insured property (if applicable)
  • A list of stolen or damaged items (if applicable)
  • A Police Incident Report number (if applicable)

    We may also ask you specific questions relating to the incident or type of claim, including injury details for a liability or personal accident claim, registration and driver details for a motor vehicle claim, or tradesperson details if repairs have already been carried out.

 Boat Insurance

  • Boat Insurance - new claims

 133 233

24/7

  • Boat Insurance - existing claims

 133 233

8.30 am - 5.00pm Monday to Friday

  • Boat Insurance - not in Australia?

 +612 8661 7150

24/7

 What you need

  • Your registration number
  • Your SGIO boat insurance policy number
  • The driver’s details (if someone else was driving your boat)
  • The other boat driver’s details (if applicable)
  • A Police Incident Report number (if applicable)

 What happens next

  • You'll be provided with a claim number and advised if an excess is payable
  • A quote then needs to be obtained for the repairs. We can assist you in locating a suitable repairer or you can obtain a quote from a repairer of your choice
  • Once you have a quote, it needs to be forwarded to the SGIO Insurance Claims Department, along with any photos of the damage
  • We will determine how your claim will be settled and if an inspection is required

 Caravan Insurance

  • Caravan Insurance - new claims

 133 233

24/7

  • Caravan Insurance - existing claims

 133 233

8.30 am - 5.00pm Monday to Friday

  • Caravan Insurance - not in Australia?

 +612 8661 7150

24/7

 What you need

  • Your registration number
  • Your SGIO caravan and trailer insurance policy number
  • The driver's details (if someone else was towing your caravan or trailer)
  • The other driver’s details (if applicable)
  • A Police Incident Report number (if applicable)

 What happens next

  • You'll be provided with a claim number and advised if an excess is payable
  • A quote then needs to be obtained for the repairs. We can assist you in locating a suitable repairer or you can obtain a quote from a repairer of your choice
  • Once you have a quote, it needs to be forwarded to the SGIO Claims Department, along with any photos of the damage
  • We will determine how your claim will be settled and if an inspection is required
  • SGIO will also arrange for your caravan or trailer to be towed if required