The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code. The standards covered by the Code include standards concerning enquiries about, buying and renewing insurance, claims handling and complaints handling. We have adopted the Code and we are committed to complying with it.
If you would like more information on the General Insurance Code of Practice, you can visit the website www.codeofpractice.com.au, or you can download a copy of the Code below.
Download the General Insurance Code of Practice (PDF)