Claims

Get your claims process started now

Making a claim is easy, simply select your product below to find out what you’ll need and how to get your claim started.

Make a claim online

Log into Self Service Centre to lodge a car or home claim online.

  • Tell us what happened
  • Upload photos or documents
  • Track the progress of your claim

Log in Register

Am I covered?

Read the top questions we get about different types of home damage

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Frequently Asked Questions

We may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents we may need from you are:

  • Receipts
  • User manuals
  • Valuation certificates
  • Credit card or bank statements
  • Photos

For repairs that we've authorised, we offer a lifetime guarantee on workmanship.

If you're unhappy with these repairs please contact us to talk about any next steps.

An excess is the amount you may have to pay towards a claim.

There are different types of excesses that might apply depending on the circumstances of your claim. You can view the excesses logging into Self Service Centre and viewing your policy, or by checking your Certificate of Insurance

Who do I pay the excess to?

Generally we ask you to pay your excess to the repairer or supplier, or if you prefer you can:

  • pay it to us
  • or we can also deduct the excess from any cash settlement that we make

No you don't need to fill out a claims form.

Home claims

  • You can make a claim for storm damage online in Self Service Centre, or
  • For other claims, with our claims team on the phone

Car claims

We may ask you to provide documents that help us assess and settle your claim, such as photos of the damage. These documents can also be used to help us identify correct replacements for you.