Claims

Get your claims process started now

Making a claim is easy, simply select your product below to find out what you’ll need and how to get your claim started.

Make a car claim online

Log into Self Service Centre to lodge your car insurance claim online.

  • Tell us what happened
  • Choose a Partner repairer
  • Book a time to have your car inspected

Log in Register

Am I covered?

Read the top questions we get about different types of home damage

How to burglar proof your home

Get ready for storm season

Frequently Asked Questions

We may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents we may need from you are:

  • Receipts
  • User manuals
  • Valuation certificates
  • Credit card or bank statements
  • Photos

For repairs that we've authorised, we offer a lifetime guarantee on workmanship.

If you're unhappy with these repairs please contact us to talk about any next steps.

An excess is the amount you may have to pay towards a claim.

There are different types of excesses that might apply depending on the circumstances of your claim. You can view the excesses logging into Self Service Centre and viewing your policy, or by checking your Certificate of Insurance

Who do I pay the excess to?

Generally we ask you to pay your excess to the repairer or supplier, or if you prefer you can:

  • pay it to us
  • or we can also deduct the excess from any cash settlement that we make

No you don't need to fill out a claims form. You can make a home claim with our Claims team on the phone or log into Self Service Centre to make a car claim

We may ask you to provide documents that help us assess and settle your claim, such as photos of the damage. These documents can also be used to help us identify correct replacements for you.