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Got a Car Insurance claim?
We’ll have you back out on the road in no time – with our easy Car Insurance claiming system. Simply give us a call anytime, 24/7. There’s no paperwork to fill out. And no fiddling about.
We’ll make arrangements for your car straight away – and will guarantee the workmanship on authorised repairs for the life of your vehicle.
Give us a call on 133 233.
Call us to make a claim
Call 133 233
24 hours, 7 days a week
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Comprehensive Car Insurance
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Third Party Fire & Theft Insurance
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Third Party Property Damage Insurance
Comprehensive Plus Insurance claims call 1300 654 903 24 hours, 7 days.
Veteran, Vintage & Classic Vehicle Insurance claims call 1800 634 686 6.30am-3pm Mon-Fri.
How to make a Car Insurance claim
Call us first on 133 233 and we’ll take care of everything. We are here to pay claims and to help you.
When you call
When you call, please have the following information available:
- Your registration number
- Your policy number if you have it
- The driver’s details and licence number
- An incident report number from the police (if they were involved)
- The other party’s details if relevant
What happens next
You’ve had an accident and you are upset and stressed. You may be injured and your car is damaged. Call us first and we’ll take care of everything. We’ve made the whole process simple and hassle-free.We ask you some questions then we provide you with a claim number and the excess payable.
Depending on the state of your car we will either direct you or tow your car to the nearest Customer Management Centre. If there are no Centres near you we will either put you in touch with a local repairer from our network or we will make arrangements to tow your vehicle to a safe and secure location.
At the Customer Management Centre:
Your car will be assessed. This process takes around 20 – 30 minutes. Relax in our comfortable, child-friendly Centre while you wait.
You can leave the car with us to manage the repairs on your behalf, or you can drive it away (if it is safe to drive) and take it for repair at a more convenient time. If you leave the car with us, we will arrange a taxi to get you home.
If you prefer to take your car home with you, you can organise to take it to the repairer at a time that’s more convenient for you. The repairer will contact you to arrange a convenient time to bring the vehicle in for repair.
You receive a lifetime guarantee on repairs we authorise. To set your mind further at ease, we will perform a post repair quality check for free, if you would like us to
Customer Management Centre locations
| Repair centre | Address | Opening hours | Phone number |
|---|---|---|---|
| Balcatta | Unit 1, 8 Gibberd Rd BALCATTA 6026 |
8am-5pm Mon-Fri | (08) 9441 7923 |
| Myaree | 46 Mc Coy St MYAREE 6154 |
8am-5pm Mon-Fri | (08) 9329 0513 |
All you need to know about your policy is fully explained in the Product Disclosure Statement.
Insurance issued by Insurance Australia Limited ABN 11 000 016 722 trading as SGIO. When making decisions about the product you should consider the Product Disclosure Statement available from SGIO.